Att U Verse Outage Map (2024)

FAQs

Why is AT&T U Verse not working? ›

Ensure all cables and cords are connected properly and securely. Confirm you have power. If you have power and the TV receiver is turned on, the power button on the front of the receiver has a green light surrounding it. If you do not have power, move the TV receiver to a working electrical outlet.

You can report an AT&T internet outage in the Smart Home Manager app or by calling +1-800-288-2020. You can also check an outage map at att.com/outages.

User reports indicate no current problems at AT&T

Internet and local phone services are available in select areas and use either DSL or Fiber (Uverse) technology networking technology.

Restart your device. Make sure Airplane Mode is off. Confirm the cell phone number you're having issues with is active on your account by signing into your AT&T account. Check the AT&T network coverage map to make sure you're trying to use your device from within an area covered by AT&T.

One strong reason for the stop in the AT&T discount U-verse TV and Internet service can be the decline in revenue and the acquisition of DirecTV. After the acquisition of DirecTV, AT&T saw a rise in entertainment revenue by 1.6%, which sums to a staggering $13,000 million in the entertainment sector.

Restart your U-verse receiver(s) by holding down the POWER button for ten seconds, then pressing again to restart. (This takes 5-8 minutes and will impact any DVR recordings in progress.)

You can also check your internet provider's own website or social accounts for live information. Twitter is often where a lot of providers let customers know about outages and planned works in certain regions.

What caused the widespread AT&T outages? Experts detail how a software update can go so awry. Possible causes of the outages included everything from software update errors, problems in the core network, to cyberattacks, experts said while the problem was ongoing.

The Culprits of Poor AT&T Signal. Much of AT&T's signal strength comes down to how many towers you have in your area and the frequencies the company operates those towers. This determines both how strong your connection is and how much throughput, or bandwidth, you get from it.

What was the root cause of the AT&T outage? ›

The company has attributed the outage to a technical error while carrying out a network expansion, without providing further details. While the FCC had previously said it was looking into the issue, opening a formal investigation marks a significant step in continuing federal scrutiny over the incident.

AT&T is reimbursing customers affected by a massive nationwide cellular outage with an $5 credit, which the company expects to apply automatically in the next one or two billing cycles.

Turn your DSL modem and computer off (reboot) and wait for at least 2 minutes. While the modem is off, remove the phone line from the modem and plug it back in. Turn the modem and computer back on. Once the computer and modem is on, wait several minutes and check to see if you have restored connection.

If you're having trouble with your network, sometimes restarting your gateway can help. Just unplug the power cord from the back of the gateway for 5 seconds. Then, plug it back in and wait for it to boot up.

The end of a bundle of fiber optic cable. AT&T is slowly replacing its U-verse internet service with its Fiber service. AT&T Internet, the mid-2000s-era online service originally called U-verse Internet, is slowly going away as the company continues to roll out its faster, more modern fiber-optic service.

Press and hold the POWER button for 5 seconds to reboot your DVR. All the lights on the DVR will go out. Press the POWER button again to restart. Press the Recorded TV button on your U-verse TV remote to select your recorded program.